FAQ

• To redeem your Gift Certificate and book a flight, check the box marked “Gift Certificate” on the booking engine at www.icelandair.ca. In the next step you will be asked to enter your Gift Certificate booking-code.
• Type in your Gift Certificate Booking Code in the field. Press “ADD”.  If you have more than one Gift Certificate just enter the second Booking Code and press the “ADD” button again. Repeat for each additional Gift Certificate.
  
• When the desired number of Gift Certificates have been added to the field you will see the total amount which will be deducted from the fare you are booking.
• You will be asked for your credit card details for security reasons. When you have finished your booking you will receive an email along with your E-ticket and receipt.
• Gift Certificates can only be used for flights. They cannot be used for the purchase of packages or add-ons.
• Please note that you can not use your Gift Certificate for the purchase of a previously ticketed reservation.  Gift Certificates must be redeemed at the time of booking.

To cancel a booking you need to contact us*.  Refunds are only possible if the fare rules of the ticket purchased allow a refund and/or if your booking included cancellation insurance that meet the relevant conditions. Please note that different regulations apply for different kinds of tickets.

Changing a booking usually incurs a fee, although some tickets cannot be changed.  Each situation is dependant upon the rules and restrictions of the ticket originally purchased. To change a reservation that has already been purchased, please contact us*.

*Please have your booking number and travel dates available.

Flight Reservations: 1-800-223-5500 ext 2, prompt 1
Eastern Time Zone
Monday - Friday: 9a - 8p
Saturday: 9a - 12noon
Sunday 9a - 11a
Closed Holidays

Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to commencement of travel if they are in their last month of pregnancy or have previously experienced a premature birth.

Expectant mothers in the last two (2) weeks of pregnancy will not be accepted for travel.

If you are not booking for yourself do not use your own user information. Instead, simply enter all relevant information about the passenger during the booking process.

Saga Boutique offers travelers a wide selection of exotic perfumes, exciting accessories, delicious sweets and elegant jewelry, all at duty-free prices. Travelers can peruse the extensive catalogue of Saga Boutique offerings at their leisure and make a selection of their choice during the flight.

You can request a Saga Boutique catalogue by providing your full name and address. You will be sent a catalog before your flight so you can get acquainted with the wide selection that Saga Boutique offers.

To order the Saga Boutique catalog please send an e-mail to: saga.boutique@icelandair.is

All Saga Boutique prices are tax and duty free.

We accept all major currencies, credit cards and traveler's checks.

www.sagaboutique.com

Each of our flights features a meal appropriate to the length of flight and time of day.  For more information, please click here.

To order a special meal, please call us.