FLIGHT INFORMATION DUE TO VOLCANIC ACTIVITY IN ICELAND

Passengers with flights on May 22nd to May 25th 2011 are eligible for refunds and special handling as follows

Passengers should contact their travel agents, or for direct bookings only call our customer line +354 5050100 or the local Icelandair number.
It is our intention to carry passengers to their destination at the earliest opportunity when our flying program has fully resumed.

A note on refunds, cancellation and wait-listing procedures:
When passengers decide to cancel their trip and get it refunded, it is extremely important that flight segments are cancelled right away to get a true booking count. Passengers requiring a refund should go back to the point of sale. For online refunds, click here

Re-book to a later date. Take an Icelandair flight to your destination at a later date convenient to you. The flight is subject to availability in the same service class/cabin if travel is within 7 days of original travel date, otherwise changes are subject to availability in the same booking class.  Re-booking must be made within 2 weeks of the original flight. Travel must commence within four months of the original travel date.

Re-book on an Icelandair flight to/from another destination in the same zone as that originally booked. Re-booking is subject to availability in the same booking class. Any additional fare cost will be charged. Change fees will be waived. Re-booking must be made within 2 weeks of the original flight.

Rerouting of transantlantic passengers on other carriers will be done where necessary. Re-routing on alternate Icelandair flights to or as close to the final destination is always the first option.

General Conditions

• Travel must commence within four months from the original travel date.
• The return flight, if applicable, can be re-booked at the same time.
• Passengers on through tickets involving other carriers must notify us before travel commences. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier including the payment of any additional costs and amendment fees.
• Passengers on package holidays must refer to their tour operators who may not operate the same policy. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday.
• Passengers on Icelandair Holidays package holidays will be offered a full refund with no penalty.

Passengers on delayed flights should check the flight status before departing for the airport.

We offer our sincere apologies for the inconvenience and disappointment this situation has caused. We will update our website as more information becomes available.

Regarding hotel accommodation and claims in general

All customer enquiries on compensation for outlaid costs (e.g. accommodation) and other claims should be directed to the Customer Experience Department, in writing and supported with original documents:

yourcomments@icelandair.is
Icelandair Head Office
C/o Customer Experience
Reykjavik Airport
101 Reykjavik
Iceland - IS


We advice you to check if your travel insurance or credit card company compensate for the outlaid cost.