Blind Passengers with Seeing-Eye Dogs:
A blind passenger may be accompanied by a seeing-eye dog in the cabin provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle. Permits must be obtained for entry into the country of transit and/or destination where necessary. Icelandair cannot be responsible if the seeing-eye dog is refused entry or passage through any country.
Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to commencement of travel if they are in their last month of pregnancy.
This service is provided for passengers having difficulties in moving to, from or within, the aircraft. Please contact your nearest Icelandair Sales Office or other travel agents for wheelchair assistance, and specify if the passenger is travelling with own wheelchair and if it is electric.
Portable Oxygen Concentrator (POC) systems:
Icelandair allows the following Portable Oxygen Concentrator (POC) systems onboard.
- AirSep LifeStyle
- AirSep Focus
- AirSep Freestyle 5
- Delphi RS-00400
- DeVilbiss Healthcare Inc. iGO
- Inogen One
- Inogen One G2
- Inogen One G3
- Inova Labs LifeChoice Activox
- International Biophysics Corporation Lifechoice / Inova Labs LifeChoice
- Invacare SOLO2
- Invacare XPO2
- Oxlife Independence Oxygen Concentrator
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- SeQual Eclipse
- SeQual Saros
Travelling with Pets:
Please click here for information regarding your pets on Icelandair flights.
While we don’t serve peanuts or derivatives as part of snacks or meals, there may be trace elements of unspecified peanut ingredients (including peanut oils) in meals and snacks. Regrettably, we cannot offer a special meal that is nut/peanut-free. We also can’t prevent other passengers from bringing nut-based products on board and consuming them during the course of a flight and therefore strongly encourage customers with allergies to take all necessary medical precautions to prepare for the possibility of exposure.
We are pleased to provide assistance to our passengers. If you need special assistance for your journey, please send us your request through the form here below or call 800-779-2899.
Special assistance includes, but is not limited to, wheelchair assistance, seating accommodation, escort assistance for the visually impaired and for stowage assistance.